The Secret Key

JudaicaPlaza.com Return Policy:

All items in new condition may be returned for refund, exchange, or store credit within fifteen (15) days of date of purchase. No refunds or exchanges will be given after the fifteen (15) days. Orders made on JudaicaPlaza.com may be returned to Judaica Plaza at 1700 Madison Ave, Lakewood, NJ 08701. Customers may also request a return label via UPS or USPS. Please note, the cost of shipping a return will be deducted from the refund.

All gifts that wish to be returned will be refunded in the form of store credit. If a customer requests to return a gift via UPS or USPS, the cost of shipping will be deducted from their store credit.

Shipping costs are NON-REFUNDABLE

Special Merchandise Return Guidelines:

Media and factory sealed products:

 All media products or factory sealed products (including but not limited to: Cassettes, DVD’s, CD’s, CD-ROM, MP3, VHS, USB, Software, ETC.) are non-refundable or exchangeable once opened or used.

Seforim:

All Seforim returns or exchanges must be authorized by the Seforim Department prior to return. THERE ARE NO EXCEPTIONS. This is to ensure that the Seforim that are being returned are intact and sellable.

Seasonal Products:

All seasonal products may not be returned. THERE ARE NO EXCEPTIONS! Products from previous seasons and holidays will also not be excepted for return or exchange. THERE ARE NO EXCEPTIONS!

Mezuzahs:

All Mezuzahs (Parchment) are final sale. No returns or exchanges are allowed.

Damaged or Defective Merchandise:

All damaged or defective merchandise must be returned to Judaica Plaza within fifteen (15) days of purchase. If merchandise cannot be returned within fifteen (15) days, notice must be sent to the Web Department via email: Web@JudaicaPlaza.com. No damaged or defective merchendise will be accepted after fifteen (15) days of purchase if no notice is received.

Missing Items:

If an item is missing from an order shipment, notice must be sent to Web@JudaicaPlaza.com within three (3) days of receipt.

Special Order Sales:

Items that are ordered according to the customers specifications are NON-REFUNDABLE, RETURNABLE, OR EXCHANGABLE. If a mistake was made, Judaica Plaza will contact the company who made the personalization’s, and it will be up to them whether to issue a refund for the service.

ALL RETURNS OR EXCHANGES ARE SUBJECT TO APPROVAL FROM THE WEBSITE DEPARTMET

Our ultimate goal is to make the best shopping experience for you at JudaicaPlaza.com, and for you to be completely satisfied with your purchase. If you receive an item that you are dissatisfied with, do not hesitate to reach out to see what we can do to make it right. We can be reached via email: Web@JudaicaPlaza.com, Phone: 732-942-4500, or come visit us at 1700 Madison Ave, Lakewood, NJ 08701.